FAQ

How long does delivery take after I place an order?
We process every order promptly, typically within 2–5 business days. UK shipping usually takes 1–2 working days after dispatch. International delivery times are 10–15 working days. Occasionally, orders may take a little longer during busy periods such as holidays.

Can I change or update my order after placing it?
Absolutely! Email us within 24 hours at store@dessi-designs.co.uk with your order number and your requested changes. We’re happy to help if your order hasn’t been shipped yet.

My Dessi Designs order hasn’t arrived yet—what should I do?
Most orders arrive within the stated delivery times (2–3 working days for the UK, 10–15 working days internationally), but delays can happen due to customs or busy seasons. If your order hasn’t arrived two weeks after the estimated delivery date, contact us and we’ll assist you.

Are Dessi Designs phone cases made from soft gel or hard plastic? Do they yellow over time?
Our phone cases are made from premium hard plastic for a long-lasting, vibrant print. Clear hard plastic cases from Dessi Designs don’t yellow as soft gel cases do, and the print remains bright over time.

Are Dessi Designs phone cases heavy or bulky?
No! Our cases are designed to be ultra-lightweight and slim, adding minimal bulk or weight while offering sturdy protection.

Are the sides of the phone case printed?
We use special UV inks to print directly on the back of each case, ensuring vibrant, scratch-resistant designs. The sides remain clear due to the production process. On some curved models, you may notice slight fading at the edges.

Do your cases protect my phone from drops and damage?
Our cases are durable and provide great everyday protection. For extra shock absorption, we recommend our Tough cases for those wanting added peace of mind.

Are your phone cases compatible with wireless charging?
Yes, all Dessi Designs phone cases support wireless charging, so you can charge your device without any hassle.

How can I identify which MacBook model I have for the correct case fit?
To find your MacBook model, check the underside of your device for an “A” followed by four digits. Below is a quick reference for MacBook models supported by Dessi Designs cases:

  • 16" MacBook Pro: A2991, A2485, A2780, A2141

  • 15" MacBook Pro: A1707, A1398, A1286

  • 14" MacBook Pro: A3112, A2992, A2918, A2442, A2779

  • 13" MacBook Pro: A2338, A1706, A1989, A2159, A2289, A2251, A1708, A1502, A1425, A1278

  • 13" MacBook Air: A2681, A2337, A1932, A2179, A1466, A1369

  • 15" MacBook Air: A2941, A3114

  • 11" MacBook Air: A1465, A1370

  • 12" MacBook: Fits all 12" models

What payment methods are accepted at Dessi Designs?
We accept PayPal, credit and debit cards (no PayPal account required), Apple Pay, and Google Pay. All payments are securely processed, and your order is only completed once payment is confirmed.